1. The contractual relationship

These Terms of Use ("Terms") govern the access or use by you, for services provided by www.tryspeedybunny.com, which is operated by Hotline Delivery Company for Delivering Consumer Orders (Kuwait). and the terms "we" or "us" or "Speedy Bunny" in these Terms refer to Hotline Delivery Company.

Please read these Terms carefully before using our website or application. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Speedybunny. If you do not agree to these Terms, you may not access or use the Services.

If you have any queries relevant to these Terms please contact .

2. Our Services

Our services include a website and a smartphone app that connects you with our participating restaurants that we collaborate with to provide you with their services and items and allows you to make delivery orders. SpeedyBunny manages your order from a partner restaurant, ensuring a seamless ordering experience.

After placing your order, and depending on the partner restaurant you select, SpeedyBunny or our partner restaurant will deliver all of your items to you. Noting that any partner restaurant could be owned or affiliated with us.

3. Registration and Ordering

3.1 To avail of our services, you may first be required to create an account in order to use our application and place orders. Considering that providing credit card information, creating a password, or using another secure login technique may be required when opening or using your account. Consequentially, it must be your responsibility to prevent anyone from accessing your account, and you must keep any passwords you set private. We will not be held accountable for any losses you incur due to our lack of protection of your privacy, including the payment for any orders that have been made by anyone other than you using your account and payment information. By contacting us or making a request, you can close your account at any time. If we suspect that someone else has been using your account, we may cancel it permanently or suspend your access to it. If we believe you are misusing our service, we may also terminate your account.

3.2 Ordering: Please explain here the ordering journey.

3.3 If you wish to cancel prior to completing the order: Please explain here the journey.

3.4 Upon completing your order and clicking on the order button, in case you have selected cash on delivery payment mode, Speedy Bunny will begin processing your order, and we will send you notification by e-mail. Your order is being processed. For online payment orders, on receipt of your payment, SpeedyBunny will begin processing your order, and we will send you notification by e-mail that payment has been received and that your order is being processed. You must inform us immediately if any details are incorrect.

3.5 On clicking the order button and receiving the confirmation notice, a contract for the supply of any items you have ordered is established. All orders placed through your account must be paid for in full, together with any applicable delivery charges, and you must abide by these terms.

4. Delivery

4.1 We and the partner restaurant will make every effort to deliver within the time stated in Speedy Bunny. If food delivery is not provided at the estimated delivery time, please contact us by, and we will try to ensure that you receive your order as soon as possible.

4.2 Even with our greatest efforts and the efforts of our partner restaurant, things may not always go as planned. For example, traffic circumstances may prohibit us from delivering your item on time. We will contact you if your order is more than 10 minutes late to coordinate with you for a solution, including cancellation, provided that the delay is not due to your failure to provide your proper delivery or contact details.

4.3 If you need to modify your delivery address after making your order, please notify us as soon as possible so we can transfer the order to the new address. The replacement address must be in the same delivery area as initially purchased. If we are unable to change the delivery address, you can cancel the order. However, once food preparation begins, you will be charged the full order amount. Additionally, if the driver has been dispatched, you will pay for delivery.

4.4 Food delivery will be deemed to have been delivered to you if you refuse delivery of the item when it is ready for delivery, if we are unable to deliver at the scheduled time because you did not answer the phone when the driver tried to reach you using the contact information you gave us, if you did not provide the required delivery information, or if you were not present at the specified address when we attempted to deliver the item. In such cases, you will be responsible for paying the food bill in full, and any costs incurred as a result of our failure to deliver shall be your responsibility.

4.5 When you place an order, consider that there is a designated delivery area for each restaurant. Due to variables pertaining to the specific restaurant's operational requirements, this delivery area may alter at any time. Please note that the operation hours of each restaurant are determined by the respective restaurant.

5. Refund

If you received a damaged item, we could ask for a picture of the issue in the event of explicit damage. If we have good reason to think that the issue arose after delivery, we will provide a refund or credit to your wallet for the portion of the item that was damaged. Other than that, all risks associated with the delivered items shall pass to you upon delivery.

6. Order Cancellation

You may cancel an order at any moment without incurring any fees, provided that the cancellation was made before the restaurant has begun preparing food. But after the preparations begin, we will not be able to refund your order, and you will be charged the full price of the items. Moreover, if the driver has already been dispatched, you will pay the delivery fee if you cancel any order after the preparations have begun.

7. Payment Terms for user

The total order will be displayed on our application's checkout page. Users must pay the entire amount due for orders placed on SpeedyBunny using the payment method they choose when placing the purchase. This payment method can be a credit or debit card, cash on delivery (where cash payment is permitted), or any other option SpeedyBunny makes available. In addition to account wallets and vouchers that can be used to make payments, Payments are made directly to SpeedyBunny on behalf of the restaurants.

8. Severability

If a court or other authority rules that any portion of these Terms is invalid or ineffective, the remainder of the Terms will continue in effect. We may update these terms from time to time. If we make any changes that impact your rights in connection with our service, we will keep you updated.

9. Accessing our Services

Temporary access to our site and services is permitted, and we have the right to discontinue or change access at any moment, without prior notice. If our site or service is unavailable at any time or for any duration of time, we will not be held liable. We also have the right at any moment to deny users who have registered with us access to all or parts of our website or service. You are responsible for preserving the privacy of your login information and any activity that occurs via your account.

10. Legitimate Use

Only legitimate uses of our site and service are permitted. It is prohibited for you to use our site or services in any way that would violate any current local, or international laws or regulations.

11. Users Contributions

All content that you submit to our service must adhere to the following criteria: All contributions shall be made in accordance with the laws of Kuwait and the country from which they are posted. Contributions may not: violate any copyright, database right, or trademark of another individual or entity be threatening, abusive, or invading of another's privacy contain any content that is defamatory of any person, offensive, hateful, or inflammatory promote sexually explicit material encourage violence or promote discrimination.

You accept and agree that we have the right to use, copy, distribute, sell, and disclose to third parties any material you post to the site for any purpose relating to our business. Any content you upload will be regarded as non-proprietary and non-confidential.

12. Intellectual Property

We hold all intellectual property rights to our website, service, and content. You shall not duplicate, reproduce, republish, download, upload, or use any of the intellectual assets for any commercial purposes.

13. External Websites

We disclaim all liability for the information found on links on our site that lead to external websites and resources offered by third parties, as well as for any harm or loss you might sustain as a result of using them.

14. Service Suspension and Termination

According to Speedybunny's sole assessment of a material breach case, failure to comply with these terms and conditions may result in a substantial breach of the Terms, in such a case Speedybunny may take the following actions:

We may take legal action against you, including reimbursing all costs associated with the breach. Additionally, we may terminate your access to use our site and service, as well as remove any postings or materials you have contributed. This term does not limit SpeedyBunny rights for solutions and remedies we shall preserve every legal right to take any other course of action that we deem appropriate for the disputed matter.

15. Limitation of Liability

We disclaim all liability for any mistakes or omissions, as well as for any technical issues you may encounter with our site or service. We also disclaim all liability, to the extent allowed by law, for any loss or damage that you or any third party may suffer in connection with our site, our service, any website that is linked to our site, and any materials posted on it. This includes any direct, indirect, special, or consequential losses or damages, including, without limitation, damages for loss of business or profit.

Nothing in these terms will limit or eliminate our liability for death or personal harm caused by our negligence or the carelessness of our agents or employees, or for any other liability that is not allowable to be restricted or excluded by law.

16.Variation

We may change our terms of service at any time by updating this page. You are expected to visit this page on a regular basis to keep up with any changes we make.

17. Jurisdiction and Applicable Laws

Any dispute resulting from or connected to your visit to our site or usage of our services shall be subject to the jurisdiction of Kuwaiti courts, and Kuwaiti laws shall govern and be applied.