The charges that might be applied are the restaurant’s delivery fees.

It depends on the restaurant's estimated delivery time. Each restaurant will display its order delivery time in the restaurant's "Info" section. However, the time may vary depending on the road traffic congestion.

Once you are logged in to the app / Web, go to the "My Orders" section and see if your order is listed. If your order is listed, then check the order status by clicking “the order number hyperlink”.

Yes. In the app/Web, you can simply go to the "My Orders" section under “Previous Orders” you can choose an order from your previous orders, and re-order it.

Just go to your order then click “Need Help” or through “Contact us” if you need to add, remove or change items from your order. However, please note that if the restaurant already dispatched your order, then any additional items may be accounted as a new order.

If you have any issues with your order, you can notify us by clicking “Contact Us” so our live agent will support you. or by clicking “Need Help” you can update a ticket & your complaint will be handled by our customer service team.

Yes, you can cancel your order as long as the order status is “Placed”. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side.

The duration of the refund process varies depending on the payment method you used, for K-net it may take up to 3 working days. / for MasterCard and Visa may take up to 6 days. however, refunding to the Wallet in your account will be reflected on time.